This article explains how the automated SMS opt-out integration between OnlineFundraising (OF) and Donorfy functions, along with step-by-step instructions on configuring your keywords.
When a supporter sends an opt-out message via SMS, Donorfy automatically updates their contact preferences and sets the SMS channel preference to Red (Not Permitted) for all matching constituents. Adds an "SMS Opt-Out" Activity to the constituent's timeline detailing the number and message for audit purposes.
OnlineFundraising Setup Instructions
Follow these steps within your OnlineFundraising to enable automatic opt-out processing:
Step 1: Reserve the Keyword
Reserve your chosen opt-out keyword on your shortcode.
Step 2: Configure the Webhook Endpoint
Assign the appropriate Donorfy callback URL to the keyword or subkeyword:
The Call back url is: https://api.donorfy.com/api/onlinefundraising/sms-preferences/opt-out
IMPORTANT do only apply the webhook endpont to your opt-out keywords , never donation/subscription keywords.