OnlineFundraising helps your organisation offer multiple payment methods across your recruitment channels, such as websites, telemarketing, and member services.
When a new organisation in Denmark utilises OnlineFundraising, they often already manage Betalingsservice Denmark in their existing system, such as their CRM system.
The question then is where these agreements are best managed moving forward.
Here’s why you should transfer Betalingsservice Denmark to OnlineFundraising
We recommend that you transfer Betalingsservice Denmark to OnlineFundraising for several reasons.
1. Automatic daily dispatch of new agreements to Betalingsservice Denmark (605 and 603 files)
Every time a donor or member signs up for Betalingsservice Denmark through OnlineFundraising, the system automatically sends a notification to Betalingsservice Denmark immediately. This means you will receive a response the following day, and the response (603-file) is automatically loaded into OnlineFundraising.
This saves you time and allows you to respond faster when correcting errors. From telemarketing, we know that the quicker you follow up on a failed payment agreement, the greater the chance of salvaging the agreement with the donor.
2. Automatic dispatch of payments (601 and 602 files)
OnlineFundraising automatically notifies Betalingsservice Denmark about which payments should be charged each month. This means you are not dependent on the right employee being at work just before the Betalingsservice Denmark deadline.
We often see that it takes hours to prepare the information for Betalingsservice Denmark and to ensure everything is correct. With OnlineFundraising, all active payment agreements are automatically pulled on time, saving you payroll expenses and worries.
3. More information about errors
OnlineFundraising monitors all relevant information from Betalingsservice Denmark across the many files available (602, 603, 621, and 686). This means you have full insight into which payments went wrong and why. All this data is automatically present in OnlineFundraising and can be imported into your CRM system through our API.
4. Simplified workflows when all payments are handled the same regardless of the channel
If you wish to use OnlineFundraising for other payment channels, such as MobilePay Subscriptions, payment cards, and SMS, it means many actors need to know how to correct and finalise a payment agreement in OnlineFundraising. If you run Betalingsservice Denmark differently, all these actors must be familiar with multiple workflows.
When a member calls in to stop their payment agreement, where should the member service stop the agreement? If Telemarketing calls out and follows up on a failed payment agreement, how do they restore the old agreement?
If you manage Betalingsservice Denmark elsewhere than OnlineFundraising, the answers to the above questions will vary depending on the payment method. This increases complexity and thus the risk of errors.
Your accountant will also appreciate that data about payments are standardised across all payment channels.
5. Use Betalingsservice Denmark in e-Boks
Betalingsservice Denmark has launched an integration with e-Boks, making it possible to set up Betalingsservice Denmark agreements and avoid errors on registration and account numbers. If you have OnlineFundraising, the BS e-Boks integration is included as a free addition and fully integrated into our Onboarding module, which helps create payment agreements with telemarketing and street recruitment.
Other considerations
Of course, there may be factors that make OnlineFundraising not a good match for your Betalingsservice Denmark agreements.
Pricing
If you have many Betalingsservice Denmark agreements, it results in an increased total price for OnlineFundraising.
You can view the price of OnlineFundraising here.
This should be considered in light of the saved workflows and the security of an automatic and standardised handling, as described above.
Giro Cards
If you continuously wish to offer more people the option to pay with Giro Cards through Betalingsservice Denmark, then OnlineFundraising is not a good match. We only handle your existing Giro Card agreements but have deliberately chosen to work on finding good alternatives to Giro Cards instead of supporting you in creating more Giro Card "agreements." If you are used to Giro Cards, we are happy to discuss how else you can achieve your goals, but if you wish to continue specifically with this, then OnlineFundraising cannot assist you.
Summary
In conclusion, there are several reasons to transfer Betalingsservice Denmark management to OnlineFundraising. Ultimately, it is important that you choose what best suits your organisation. Whatever your decision, we are committed to supporting your success and assisting you in fulfilling the responsibilities you entrust to us.