1. Find the payment you wish to cancel
When you wish to cancel a payment, the first thing you need to do is locate the payment in OnlineFundraising. A payment that has not yet been processed will be in the state called pending. Since it is typically a recent payment you want to cancel, you can find it most easily by going to Payments, located under the Transactional menu in the main menu of OnlineFundraising. By default, the most recent payments will be displayed at the top of the list view.
1.1. Filter the search by Pending
On the right of the list view, you can filter the search to show only the payments that are pending. Click Filter, then select Pending.
1.2. Search for the payment
You can also search for the payment if you have the payment ID, phone number, or email of the contact.
2. Cancel the payment
Once you have found the payment you wish to cancel, click on it, and a window will open displaying the payment details. Then click Cancel, which you will find at the top of the payment window.
What happens next?
The cancellation request is queued and will start processing after a few minutes. Once the system has processed the request, in dialogue with the relevant payment gateway, the payment will be shown with the status Cancelled. The person will not be charged.
Note: It may take up to 20 minutes for the payment status to change. Be aware that no notification will be sent to the donor. If the payment is linked to a subscription, and the donor should not be charged in the future, you must also remember to cancel the associated subscription: Read how to do this here.