Pause an agreement

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In this article you can read about how to pause an active payment agreement. You can pause the agreement indefinitely, or have it start automatically when the pause period ends. 

1. Find the agreement you want to pause

When you want to pause a payment agreement, the first thing you need to do is locale and select the relevant subscription. You can find a contact and their payments/agreements by searching by searching for the contact's email/phone number.


2. Select Hold

Once you have navigated to the display of the relevant subscription, you will see the option Hold. Click here.



3. Note the reason

After clicking Hold, you will be presented with a pop-up where you can note the reason for canceling the agreement. Here you can write a reason and save it by clicking the Send button.


It is not required to write anything. The description will be displayed at the top of the subscription view when the agreement is accessed subsequently. 

How to restart the agreement

If you already know when the agreement should restart, select the relevant subscription and click Restart. 



1. Set the start date and optional expiration date

You will be asked to set a start date and, if necessary, an expiration date if the payment agreement should expire after a specific period. 


Once you have restarted the payment agreement, the next due date will be updated, and the payment will resume.

Do you have any questions?

If you have any further questions, please feel free to get in touch at