You can use a reply message without payment in the context of signature collections for a "Thank you for your signature" message or similar. You can also use this type of reply message if you want to provide basic information about a campaign.
CREATE A NEW CAMPAIGN
First, go to SMS Inbound -> Campaigns -> Create new campaign
1. CHOOSE A NAME FOR THE CAMPAIGN
Next, choose a name for your campaign. The name will only appear on the list under Campaigns, and will therefore not be visible to the person sending the text message.
2. CHOOSE A TYPE OF REPLY MESSAGE
Under Select service, choose the type of reply message you want to create: here, select Message.
3. INSERT YOUR REPLY
In the area, Successful reply message, type the text that should be sent back when your keyword is used. The small number in the bottom corner of the text area indicates how many characters you have used and therefore how many text messages will be sent. Each text message is divided into 160 characters, but you can write an unlimited number of characters.
Please note that some special characters and emojis require many characters.
3.1. Insert variables
You have the possibility to put different variables in your reply text.
|[phone]||Donor's phone number|
|[amount]||Amount of payment|
|[url]||The URL defined below if you want to insert a shorter version to save characters|
|[keyword]||Your chosen keyword|
3.2. Create a URL
If you want to insert a shortened URL in your reply message (for example to a form), you can enter it here. In the text message itself, insert the variable: [url] as shown above.
3.3. Send a test
You have the option to test the message. Enter your phone number and press Send test. Please note that you do not need to enter the country code (+45 or 0045).
4. Shorten your URL
You can use this field if you insert a URL in your message.
- Do not shorten: if you wish that the link shouldn't be shortened
- Use giiv.dk: For example, https://giiv.dk/7w3u6g, where the characters after "/" are autogenerated and contain your link
- Use kortl.ink: is similar to the above and shortens the link with numbers and letters: https://kortl.ink/r3eyr7
You can only use this function if your link is inserted in the box: URL with variable
5. CREATE METADATA
If you want to attach some extra data to your text message campaign, you can add metadata. Metadata is only available in OnlineFundraising and the person sending the text message cannot see this data. An example of metadata could be Key: "Campaign" Value: "wintercampaign2022".
Metadata can be retrieved through API and exploited in an integration to an external system, for example, CRM.
6. SAVE CAMPAIGN
Finally, all that's left is to press Create to create the campaign (or Update if you're making changes).
If it is a new campaign, enter your keyword and select this campaign. This is described in our guide booking a new keyword.