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SMS Inbound API

SMS Inbound Webhooks

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Introduction

Webhooks allow you to build or set up a web service (perhaps in relation to your CRM), which subscribes to certain events in OnlineFundraising.

Webhooks are sent as a HTTP POST payload to the configured callback URL from IPs listed here: https://info.onlinefundraising.dk/webhooks.json

Please note that webhooks may be delivered twice in rare occasions, if connection problems, bad timings etc. is experienced. Please also see delivery attempts below.

Event types

Currently only one webhook is available in Inbound. More may be added in the future.

Entity Event type Description
SmsMO received A text message was received.

Payload

One or more objects may be delivered in a single webhook.

Example of POST delivery

[
    {
        "messageGuid": "17934114-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
        "createdTs": "2021-02-10 13:33:23 +0100",
        "channel": "1217",
        "keyword": "STØT",
        "receivedText": "Støt",
        "keywordGuid": "3b03ac9a-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
        "state": "Processed",
        "msisdn": "4540xxxxxx",
        "merchantId": "min_organisation",
        "campaignGuid": "9b6ae17d-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
        "processedTs": "2021-02-10 13:33:23 +0100"
    },
    {
        "messageGuid": "17944524-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
        "createdTs": "2021-02-10 11:22:44 +0100",
        "channel": "1217",
        "keyword": "Hjælp",
        "receivedText": "hjælp",
        "keywordGuid": "00799975-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
        "state": "Processed",
        "msisdn": "4520xxxxxx",
        "merchantId": "min_organisation",
        "campaignGuid": "9975e17d-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
        "processedTs": "2021-02-10 11:22:44 +0100"
    }
]

Delivery attempts

Should your integration not respond or respond with a HTTP code other than 200 OK we will resend the webhook by an exponential backoff algorithm with the following seconds interval per attempt:

  1. 10
  2. 1800
  3. 3600
  4. 5400
  5. 7200
  6. 9000
  7. 10800
  8. 12600
  9. 14400
  10. 16200

 

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