OnlineFundraising handles all payments automatically, requiring no action from your end. The following information is provided to give you an insight into how we handle payments and what the deadlines are for the various payment gateways.
There are different deadlines for notifying a charge, allowing it to be processed by the due date, depending on the chosen payment method.
OnlineFundraising processes active payment agreements and prepares new charges every afternoon, seven days a week. Shortly after, a payment becomes visible in OnlineFundraising. Depending on the payment method, the payment will either be shown as Pending or Charged.
Betalingsservice (Denmark)
Deadline
Betalingsservice has several official deadlines for setups and changes. If we handle Betalingsservice on behalf of your organisation, we must receive the agreement/amendment in time to send it to Betalingsservice before the official deadline. You can rest assured that our tools for both forms and telemarketing keep track of the deadlines themselves, so you don't have to worry about it.
Betalingsservice has the following deadlines for new setups, cancellations, and changes:
New Registrations Deadline |
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Cancellation Deadline |
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| The new agreement must be created before 17:00 on the last business day before the BS deadline, which gives the following deadlines in 2024: |
Additions to the AddOn, as well as changes to the agreement (e.g. change in frequency and/or amount), must take place before 2 p.m. five days before the Payment Service (Denmark) deadline. If this is done by import file, we must receive it 1 working day before, which gives the following deadlines: |
Cancellation of an agreement without notification in e-Boks* must take place before 17:00 on the last business day before the BS deadline, which gives the following deadlines: | Cancellation of the agreement without charge in NetBank must be done before 17:00 on the last banking day of the month, which gives the following deadlines: |
| January 23rd |
|
January  23rd |
January 31st |
February  21st |
February 16th | February 21st | February 29th |
| March 19th | March 14th | March  19th |
March 27th |
| April 22nd | April 17th | April 22nd | April 30th |
| May 23rd | May 18th | May 23rd | May 31st |
| June 20th | June 15th | June 20th | June 28th |
| July 23rd | July 18th | July 23rd | July 31st |
| August 22nd | August 17th | August 22nd | August 30th |
| September 20th | September 17th | September 22nd | September 30th |
| October 23rd | October 18th | October 23rd | October 31st |
| November 21st | November 16th |
 November 21st |
November 29th |
| December 17th | December 12th | December 17th | December 30th |
Change Deadline
January 18th*e-Boks is a Nordic provider of secure platforms and digital postboxes.
Upgrade Deadline
We prepare payments according to the Betalingsservice's deadline. Therefore, changes to the agreement, such as frequency and/or amount, must occur before this date to affect the next charge.
Result of Charge
As Betalingsservice allows the debtor/payer to reject a charge until the 7th of the payment month, we as data providers are not informed of the result of the charge until the first business day after the 7th of the month. This is usually from the 8th to the 11th of the due month.
If you use the basic solution of Betalingsservice, without a payment card, you will find the status: Charged, Rejected, or Cancelled.
If you use Betalingsservice total solution with payment cards, you will find the status: Charged, Rejected, Cancelled, or Pending. You will find that missing payments still appear as Pending. This indicates a charge has not been paid.
Pay-out
Betalingsservice handles the pay-out to you.
Refund
Refunding at Betalingsservice works uniquely, as it is a charge with the opposite sign. In addition, a refund also follows the deadlines of Betalingsservice.
For example, if a refund is made on February the 24th, the refund will be processed in April.
Betalingsservice (Denmark) as a Third Party
If you run Betalingsservice, but collect information through our forms, it is referred to as Betalingsservice third party. In this case, the above does not apply, so discuss deadlines with those handling your agreements.
MobilePay Subscriptions
Deadline
For MobilePay Subscriptions, a charge must be notified to appear in the user's app at least 2 days before the due date.
New Registrations Deadline
MobilePay Subscriptions have no deadline for setup, as it can occur continuously throughout the month. The agreement will appear in the payer's app immediately.
Note that immediate payment is possible during agreement setup.
Upgrade Deadline
We prepare payments eight days before the next due date. Therefore, changes to the agreement in terms of frequency and/or amount must occur before this date to affect the next charge.
Cancellation Deadline
There is no deadline for cancelling a sent charge or payment method.
Result of Charge
We receive automatic charge results on the due date or up to 3 days after the due date if MobilePay Subscriptions fails to collect from the associated payment card or bank account in the first and second attempts.
Pay-out
MobilePay handles the pay-out to you.
Refunds
As of May 19, 2022, MobilePay supports refunds only if transactions to cover the refund are received on the same day.
Payment card (Denmark)
Deadline
No deadline.
New Registrations deadline.
No deadline.
Deadline for Upgrade
No deadline.
Cancellation Deadline
No deadline.
Result of Charge
If automatic credit card charges fail initially for various reasons, the payment status becomes AwaitingRetry. We attempt to collect the payment five times over five days from the due date. If unsuccessful, the status becomes Failed.
In other scenarios, you will find statuses: Charged or Cancelled.
Payout
The frequency and process of payouts depend on the acquiring bank for the used credit card.
Refunds
Refunds can be made up to three months after the date of payment and will appear in the payer's bank account on the next banking day.
SMS
Deadline
No deadline.
New Registrations Deadline
No deadline.
Upgrade Deadline
No deadline.
Cancellation Deadline
No deadline.
Result of Charge
You will find the status: Charged, Failed (if an unknown number or business phone), or Cancelled.
Payout
OnlineFundraising handles the payout to you.
Refunds
It is possible to refund a charge within 30 days of the payment date.