Introduction (Payment Channels)

Deadline for payments

Senest redigeret:

OnlineFundraising handles all payments automatically, requiring no action from your end. The following information is provided to give you an insight into how we handle payments and what the deadlines are for the various payment gateways.

There are different deadlines for notifying a charge, allowing it to be processed by the due date, depending on the chosen payment method.

OnlineFundraising processes active payment agreements and prepares new charges every afternoon, seven days a week. Shortly after, a payment becomes visible in OnlineFundraising. Depending on the payment method, the payment will either be shown as Pending or Charged.

Betalingsservice (Denmark)

Deadline

Betalingsservice has several official deadlines for setups and changes. If we handle Betalingsservice on behalf of your organisation, we must receive the agreement/amendment in time to send it to Betalingsservice before the official deadline. You can rest assured that our tools for both forms and telemarketing keep track of the deadlines themselves, so you don't have to worry about it.

Betalingsservice has the following deadlines for new setups, cancellations, and changes:

New Registrations Deadline

 Change Deadline

Cancellation Deadline

The new agreement must be created before 17:00 on the last business day before the BS deadline, which gives the following deadlines in 2022:

Additions to the AddOn, as well as changes to the agreement (e.g. change in frequency and/or amount), must take place before 2 p.m. five days before the Payment Service (Denmark) deadline.

If this is done by import file, we must receive it 1 working day before, which gives the following deadlines:

Cancellation of an agreement without notification in e-Boks* must take place before 17:00 on the last business day before the BS deadline, which gives the following deadlines: Cancellation of the agreement without charge in NetBank must be done before 17:00 on the last banking day of the month, which gives the following deadlines:
January 21st

 January 18th

January  21st January 31rd
February  18th February 15th February 18th February 28th
March 23rd March 18rd March  23rd March 31rd
April 21st April 13th April 21st April 29th
May 19th May 12th May 19th May 31st
June 22nd June 17th June 22nd June 30th
July 21st July 15th July 21st July 29th
August 23rd August 18th August 23rd  August 31st
September 22nd  September 16th September 22nd September 30th
October 21st October 18th October 1st October 31st
November 22nd November 17th  November 22nd November 30th
December 1st December 16th December 21st December 30th 

*e-Boks is a Nordic provider of secure platforms and digital postboxes.

Upgrade Deadline

We prepare payments according to the Betalingsservice's deadline. Therefore, changes to the agreement, such as frequency and/or amount, must occur before this date to affect the next charge.

Result of Charge

As Betalingsservice allows the debtor/payer to reject a charge until the 7th of the payment month, we as data providers are not informed of the result of the charge until the first business day after the 7th of the month. This is usually from the 8th to the 11th of the due month.

If you use the basic solution of Betalingsservice, without a payment card, you will find the status: Charged, Rejected, or Cancelled.

If you use Betalingsservice total solution with payment cards, you will find the status: Charged, Rejected, Cancelled, or Pending. You will find that missing payments still appear as Pending. This indicates a charge has not been paid.

Payout

Betalingsservice handles the payout to you.

Refund

Refunding at Betalingsservice works uniquely, as it is a charge with the opposite sign. In addition, a refund also follows the deadlines of Betalingsservice.

For example, if a refund is made on February the 24th, the refund will be processed in April.

Betalingsservice (Denmark) as a Third Party

If you run Betalingsservice, but collect information through our forms, it is referred to as Betalingsservice third party. In this case, the above does not apply, so discuss deadlines with those handling your agreements.

 MobilePay Subscriptions

Deadline

For MobilePay Subscriptions, a charge must be notified to appear in the user's app at least 2 days before the due date.

New Registrations Deadline

MobilePay Subscriptions have no deadline for setup, as it can occur continuously throughout the month. The agreement will appear in the payer's app immediately.

Note that immediate payment is possible during agreement setup.

Upgrade Deadline

We prepare payments eight days before the next due date. Therefore, changes to the agreement in terms of frequency and/or amount must occur before this date to affect the next charge.

Cancellation Deadline

There is no deadline for canceling a sent charge or payment method.

Result of Charge

We receive automatic charge results on the due date or up to 3 days after the due date if MobilePay Subscriptions fails to collect from the associated payment card or bank account in the first and second attempts.

Payout

MobilePay handles the payout to you.

Refunds

As of May 19, 2022, MobilePay supports refunds only if transactions to cover the refund are received on the same day. 

Payment card (Denmark)

Deadline

No deadline.

New Registrations deadline.

No deadline.

Deadline for Upgrade

No deadline.

Cancellation Deadline

No deadline.

Result of Charge

If automatic credit card charges fail initially for various reasons, the payment status becomes AwaitingRetry. We attempt to collect the payment five times over five days from the due date. If unsuccessful, the status becomes Failed.

In other scenarios, you will find statuses: Charged or Cancelled.

Payout

The frequency and process of payouts depend on the acquiring bank for the used credit card. 

Refunds

Refunds can be made up to three months after the date of payment and will appear in the payer's bank account on the next banking day.

SMS

Deadline

No deadline.

New Registrations Deadline

No deadline.

Upgrade Deadline

No deadline.

Cancellation Deadline

No deadline.

Result of Charge

You will find the status: Charged, Failed (if an unknown number or business phone), or Cancelled.

Payout

OnlineFundraising handles the payout to you.

Refunds

It is possible to refund a charge within 30 days of the payment date.