OnlineFundraising handles all payments automatically, so you don't have to do anything. The following is therefore only to give you an insight into how we handle payments and what the deadlines are for the different payment gateways.
There are different deadlines for notifying a charge so that it can be deducted by the due date, depending on the chosen payment method.
OnlineFundraising processes active payment agreements and prepares new charges every afternoon, every day of the week. Immediately afterward, a payment becomes visible in OnlineFundraising. Depending on the payment method, the payment will either be shown as Pending or Charged.
Betalingsservice (Denmark)
Deadline
Betalingsservice (Denmark) has several official deadlines for setups and changes. You can find them here (please note that the calendar is in Danish).
However, if we are handling betalingsservice (Denmark) on behalf of your organisation, we must receive the agreement/amendment in time to send it to Betalingsservice (Denmark) before the official deadline. You can rest assured that our tools for both forms and telemarketing keep track of the deadlines themselves, so you don't have to worry about that.
Betalingsservice (Denmark) has the following deadlines for new creations, cancellations, and changes:
Deadlines for new registrations |
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Deadlines for cancellation |
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| The new agreement must be created before 17:00 on the last business day before the BS deadline, which gives the following deadlines in 2022: |
Additions to the AddOn, as well as changes to the agreement (e.g. change in frequency and/or amount), must take place before 2 p.m. five days before the Payment Service (Denmark) deadline. If this is done by import file, we must receive it 1 working day before, which gives the following deadlines: |
Cancellation of an agreement without notification in e-Boks* must take place before 17:00 on the last business day before the BS deadline, which gives the following deadlines: | Cancellation of the agreement without charge in NetBank must be done before 17:00 on the last banking day of the month, which gives the following deadlines: |
| January 21st |
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January  21st |
January 31rd |
February  18th |
February 15th | February 18th | February 28th |
| March 23rd | March 18rd | March  23rd |
March 31rd |
| April 21st | April 13th | April 21st | April 29th |
| May 19th | May 12th | May 19th | May 31st |
| June 22nd | June 17th | June 22nd | June 30th |
| July 21st | July 15th | July 21st | July 29th |
| August 23rd | August 18th | August 23rd | August 31st |
| September 22nd | September 16th | September 22nd | September 30th |
| October 21st | October 18th | October 1st | October 31st |
| November 22nd | November 17th |  November 22nd |
November 30th |
| December 1st | December 16th | December 21st | December 30th |
Deadline for changes 
January 18th*e-Boks is a Nordic provider of secure platforms and digital postboxes.
Deadline for upgrade
We prepare payments according to the Betalingsservice (Denmark) deadline. Therefore, changes to the agreement in terms of frequency and/or amount must take place before this date. After that, changes will only have an impact on the next charge.
Result of charging
As Betalingsservice (Denmark) allows the debtor/payer to reject a charge up to and including the 7th of the payment month, we as data providers are not informed of the result of the charge until the first business day after the 7th of the month. This is usually from the 8th to the 11th of the due month.
If you use the basic solution of Betalingsservice (Denmark), without a payment card, you will find the status: Charged, Rejected, or Cancelled.
If you use Betalingsservice (Denmark) total solution with payment cards, you will find the status: Charged, Rejected, Cancelled, or Pending. You will find that missing payments still appear as Pending. This indicates a charge has not been paid.
Distribution
Betalingsservice (Denmark) takes care of the actual payment to you.
Refunds
Refunding at Betalingsservice (Denmark) works in a slightly special way, as it is a reverse charge. In addition, a refund also follows the deadlines of the betalingsservice (Denmark) (see above).
For example, if a refund is made on February the 24th - after February the 19th - your refund will only be made in April.
Betalingsservice (Denmark) as a third party
If you run Betalingsservice (Denmark) yourself but collect information via our forms, you are using what we call the Third Party Betalingsservice (Denmark). Here, the above will not apply. So have a chat with the people who handles your agreements and find out what the deadlines are.
MobilePay Subscriptions
Deadline
For MobilePay Subscriptions, a withdrawal must be notified so that it appears in the user's app at least 2 days before the due date.
Deadline for new registrations
MobilePay Subscriptions have no time limit for new subscriptions, as they can be made continuously throughout the month. The agreement will show up in the payer/provider app immediately.
Please note that it is possible to make an immediate payment when setting up the agreement.
Deadline for upgrade
We prepare payments eight days before the next due date. Therefore, changes to the agreement in terms of frequency and/or amount must take place before this date. After that, changes will only have an impact on the next charge.
Payment cancellation deadline and payment method
There is no deadline for cancellation of the sent charge and payment method.
Result of the charge
We will respond to automatic charges on the due date, or up to 3 days after the due date, if and when MobilePay Subscriptions fails to charge the associated payment card or bank account in the first and second round, you will find the status: Charged, Rejected, or Cancelled.
Disbursement
MobilePay takes care of the actual payment to you.
Refunds
As of 19 May 2022, MobilePay will only support refunds if transactions have been received on the day to cover the refund.
Payment card (Denmark)
Deadline
No deadline.
Deadline for new registrations
No deadline.
Deadline for upgrade
No time limit.
Deadline for cancellation of payment and payment method
No time limit.
Result of the charging
Automatic debit cards may fail on the first attempt for a variety of reasons. If this happens, the payment is given the status: AwaitingRetry, after which we try to collect the payment five times over five days from the due date. If the payment fails to be collected despite repeated attempts, the payment status shows: Failed.
In addition to the above scenario, you will receive the status: Charged or Cancelled.
Disbursement
How and how often withdrawals are made depends on which payment card redeemer you use, as they are the ones who make the actual withdrawals to you.
Refunds
Refunds can be made up to three months after the date of payment and will appear in the payer's bank account on the following business day.
Text messages
Deadline
No time limit
Deadline for new registrations
No deadline.
Deadline for upgrade
No time limit.
Payment cancellation deadline and payment method
No time limit.
Result of charging
You will find the status: Charged, Failed (if an unknown number or company phone), or Cancelled.
Disbursement
OnlineFundraising takes care of the actual payment to you.
Refunds
It is possible to refund a charge for 30 days after the date of payment.