We aim to be completely transparent about how we assess when the time we spend is billed to the client. We have an important internal rule when we assess the time spent.
The golden rule: "Fair payment for time spent and only that."
OnlineFundraising is designed to make it easy to manage donations. That's why we strive to make you as self-driven as possible, so you choose when you get the value of help from us.
At your expense
When we help on an hourly basis, we do so under the following conditions.
| Hourly rate | 900 DKK/hour. |
| To be paid from | Started 15 min. for consultants, 30 min. for developers |
| Invoiced | Monthly |
We help with many different communication channels.
| Phone | Paid by the hour |
| Paid by the hour | |
| Webinars | Free/paid space |
| Help Center | Free |
Help often falls into these categories:
Support
Support in OnlineFundraising is not included in the subscription. Instead, you can find free help in our support universe. Here we publish guides and videos on an ongoing basis.
Data and payments
OnlineFundraising's goal is to ensure as many successful payments as possible. Unfortunately, many things can affect whether payments go as expected. Therefore, questions and requests for follow-up may arise.
We are happy to help clarify this.
Development
OnlineFundraising is happy to help with development tasks that can complement the regular functionality. All time spent on this, as well as subsequent customization and handling of unique code, is billed as development.
Consulting
We are happy to help with both tactical and strategic advice on fundraising and the use of OnlineFundraising.
At our expense
There are situations where we do not charge any extra:
Sales
As long as we're explaining our products to you, it is of course on us on us. Once we start setting up your solution, it naturally switches to support time.
Support on our expense
1. Technical errors – If there is a technical problem with the core functionality of OnlineFundraising, we will fix it free of charge.
2. Data problems – if we feel the data does not live up to what we strive for given the situation, we give either a partial or full discount on the time spent.
We hope this clarification can help ensure you get the most for your money and that we can continue to partner with you for many years to come.