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How may we help?

Welcome to the support universe of OnlineFundraising where you will find help and guidance through our articles and videos. Please have a look and use the search function as needed. You are always welcome to contact our support in case there are any questions left unanswered.

Data Model

  • Data Model

Payments

  • Introduction: Payments
  • How to cancel a payment
  • How to refund a payment
  • Bookkeeping

Agreements/Subscriptions

  • Change Payment Method

Payments Channels

  • Introduction (Payment Channels)

Contacts

  • Introduction: Contacts
  • How to anonymise contacts
  • How to archive a contact

Form Builder

  • Introduction: Form Builder
  • How to copy existing form
  • How to configure fields in a form
  • How to configure purpose(s) in a form
  • How to configure payment type and method
  • How to embed a form on your website
  • See all 10 articles

Communication

  • Ensuring Emails Do Not End Up in the Spam Folder

SMS Inbound

  • Introduction: Receive text messages (SMS Inbound)
  • How to achieve permission to collect funding by text messages
  • How to reserve keywords
  • How to set up campaigns without reply messages
  • How to set up reply messages without payment

SMS Outbound

  • Introduction: Send text messages (SMS Outbound)
  • How to send sms batch

Telemarketing and street canvassing

  • Introduction: Telemarketing and street canvassing (Onboarding)
  • Create a new campaign in Onboarding
  • Create new workflow in Onboarding
  • Pre-filling campaigns in Onboarding

Export

  • Introduction: Export

Tracking

  • Facebook Conversion API

Q&A

  • I can't log on to OnlineFundraising – what should I do?
  • How do I change my password?
  • How do I create a new user?
  • How do you charge for time spent?
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Support

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  • E-mail: support@onlinefundraising.dk
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  • If you have any questions regarding your invoice, please direct them to: accounting@onlinefundraising.dk


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