Need to find a payment in OnlineFundraising and have the transaction number? Follow this guide to search for and locate a payment.
Use Contact Information for Easier Searches
Often, it’s simpler to find a payment using the donor’s or member’s contact details. If you have their email address or phone number, please use this guide: How to Find a Donor/Member and Their Payments/Agreements.
Step 1: Find the Transaction Number
You can find the transaction number in a few different ways; here are some examples:
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Email Receipt: The transaction number may be included in the email receipt sent by your organisation. Ensure that your email settings are configured to include this information.
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Bank Statement: Check the donor's or member's bank statement for the transaction number. It should appear alongside the payment details, such as the date and amount, and can be useful if the email receipt is not available.
Step 2: Search for the Payment in OnlineFundraising
Once you have the transaction number, follow these steps to find the payment in OnlineFundraising:
1. In the main menu of OnlineFundraising, select Transactional and then Payments.
2. Enter the transaction number in the search field.
The payment will now be displayed. Click on the payment to view details or take further actions.
Still have questions or need more help? Feel free to contact us at support@onlinefundraising.dk.