This guide helps you restart a payment agreement that has been paused. Please note that it is only possible to restart an agreement if it has been paused, not if it has been cancelled.
Step 1. Select the relevant agreement
First, you need to find and select the subscription you wish to restart. If you need help finding the right subscription, you can follow this guide to search by the contact's email or phone number.
Step 2: Restart the agreement
Once you have found the relevant subscription, click on Restart.
Step 3: Set the start date
After clicking Restart, a pop-up will appear.
Use the date picker in the Start date field to specify when the payment agreement should restart. For monthly subscriptions billed on the 1st of each month, the next billing will take place on the first upcoming 1st after the selected date.
Step 4: Set an expiry date, if necessary
If the payment agreement should expire after a certain period, you can specify an expiry date in the Expire after date field.
What happens next?
Once the payment agreement is restarted, the date for the next billing (Next due date) will be updated, and the payment will resume.
Do you have any questions? Feel free to email us at support@onlinefundraising.dk.