Would you like to send a special notification to the donor/member when payment is being collected continuously?
If so, you have various options depending on the chosen payment method. See the section for the relevant payment method below.
Betalingsservice
If the agreement was set up via Betalingsservice, you can customise the message that appears on the overview in the customer's bank. Please note that the main line text includes the charge price, while additional lines incur an extra cost, as per their pricelist. The limit is 40 characters, including spaces.
To customise the text, you need to open the relevant Communication and the Ongoing section.
Under Recurring payment charging, you will find the text for Betalingsservice. Click on Edit and adjust the text. Remember to save.
SMS
If a donor pays via sms, you must inform the donor when the payment is made. both to comply with the Framework Agreement, and because the charge technically occurs with the SMS message that is sent. Upon sign-up, the donor receives the message set up on the campaign, but subsequent notifications use the text configured under Communications.
Requirements for the text
To customise the text, you need to open the communication linked to the campaign and navigate to
Ongoing > Recurring payment charging.
Here, you must ensure that the shortcode matches the one used in the campaign (e.g. 1217). You should then write the text that will be sent to the donor. Make sure the message complies with the Framework Agreement in terms of disclosure requirements and the option to unsubscribe. As the guidelines are updated regularly, it is advisable to check the current status.
As a general rule, it is good practice to include:
- The amount
- What the money will be used for
- Who the donor can contact and how
- How to unsubscribe (a keyword + STOP always works here, e.g. HEART STOP)
Test the SMS by sending it to yourself, and remember to save once you are satisfied.
Payment per SMS
Please note that you are charged per SMS you send to the donor. This appears as a separate line on your invoice, as 4T applies a slight price reduction here.
If you write more than 160 characters, it will count as two messages to the donor. The donor will not be charged twice, but you will incur an additional charge. A double message allows for 306 characters, as 7 characters per SMS are used to link them together (153 + 153).
Keep an eye on the counter below the message field—here you can see the number of characters and the number of messages.
Card payment
If a donor pays by card, you can notify the donor when the payment has been charged. The notification can be sent by email and/or SMS. To do this, open the communication linked to the agreement and navigate to Ongoing > Recurring Payment Charged.
First, choose whether the donor should receive an email, an SMS, or both. For example, if you want to send a notification by email, simply click Edit. The message will typically inherit settings from a higher level, so you will need to release the message first (i.e. create a new template). Click Edit and then OK in the prompt that appears:
You can then customise the text, images, and sender details to suit your organisation. Once you are satisfied, remember to save the message(s). Finally, activate the relevant message by ticking Active.
The relevant email will then be sent each time the donation is charged via card (where the given communication is selected). The message is typically sent between 12:00 and 14:00.
Please note that there is a cost associated with sending notifications via SMS, which depends on the length of your text (price per SMS can be seen below the text field).
MobilePay
If a donor pays via MobilePay, the notification is sent through the MobilePay app, provided that the donor/member has enabled notifications. At present, it is not possible to send an email notification via OnlineFundraising in this case.