OnlineFundraising maintains a history of notifications and confirmations sent via email. The email history is useful for inspecting whether emails are being sent as expected and for handling inquiries from donors by reviewing the emails that have been sent.
Please note: We only record that the email has been delivered to the server. Due to cookie regulations, we cannot track clicks or opens. We can only verify that the donor’s domain exists and that the email client has accepted the message. A bounced email indicates that there is an issue with the donor’s email address.
If you require detailed insights into email receipt, tracking of opens/clicks, or further personalisation options, we recommend using an email marketing system.
Please contact support if you have any questions regarding this.
Understanding Email History
The email history provides a quick and clear overview of:
- When the email was sent (Created)
- The status of the email dispatch from the system (State)
- The delivery status of the email (Status)
- The recipient's email address (Receiver email)
- The email subject (Subject)
It is also possible to review the email content (e.g. to check merged data or variations).
Overview of Sent Emails
You can find the email history in Communications. Click on the clock icon on the right:
The email history is colour-coded based on the email’s delivery status. You can easily filter by status using the Any status dropdown menu.
Dive into Email History
It is possible to filter and search within the email history. A common use case is checking whether an email has been sent to a specific person. Simply enter the person’s email address in the search field to find any emails sent from OnlineFundraising to that address. The full email address must be entered before performing the search.
Email History Details
The email history contains detailed information about each email, including:
- Mail events: The email’s journey after being sent from OnlineFundraising (up until delivery).
- Connections: Depending on the type of event the email was sent for, you can find links to the payment agreement, payment, and communication here.
- Email body: The email content after the data has been merged.