Fejl ved betaling kan opstå af forskellige årsager, f.eks. hvis en betaling fejler af tekniske grunde, hvis et opkrævningsforsøg udløber eller hvis en opkrævning bliver afvist af donoren.
Her er de mest almindelige fejlkoder, der vedrører abonnementer, betalingsmetoder og betalinger. Du kan finde flere oplysninger i vores API-dokumentation, hvor der også er en tabel over de typiske situationer, der fører til fejlkoder og annulleringskoder.
Terminologi og roller
I dit OnlineFundraising-setup fremgår alle beskrivelser af fejlkoder på engelsk, og derfor vil vi også beskrive dem på engelsk nedenfor. Til det har du brug for at kende betydningen af de "roller", der bliver refereret til.
Debtor = (Debitor) Giver/medlemmet, som er betalingsmodtageren
Creditor = (Kreditor) Jer som organisation
System = OnlineFundraisings betalingsmotor
Gateway = Den valgte betalingsgateway, såsom Betalingsservice, MobilePay, NETS, Bambora osv.
Error Codes = Vores fejlkoder anvendes på enheder, når utilsigtede fejl opstår enten internt i systemet eller i gatewayen.
Cancel Codes = Vores annulleringskoder anvendes på enheder, der bevidst annulleres af enten debitor eller kreditor.
Subscriptions
Subscriptions - fejlkoder og beskrivelser
Fejlkoden (Error code) og fejlbeskrivelsen (Error description) hører sammen og bliver automatisk – og afhængig af situation – sat af systemet.
Bemærk også, at abonnementets state kan afhænge af betalingsaftalens indstilling af Payment required, som fortæller, hvorvidt betaling er et krav eller ej.
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Hvis betalingen af en subscription bliver annulleret af debitor, kan en kreditor ønske at afstå fra forfølge det udestående beløb. I dette tilfælde har aftalen ikke betalingskrav, og abonemmentet vil derfor være inaktivt (Inactive)
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Er der i stedet tale om fx et medlemskab med en vedtægtsbåret modydelse, hvor debitor afviser betalingen, vil betaling være påkrævet. I dette tilfælde vil abonnementet bevare status Active.
|
Error Code |
Description |
State |
|---|---|---|
|
100001 |
Subscription has no active Payment Method, but Payments are required by the Agreement. |
Active |
|
100002 |
Subscription has no active Payment Method, and Payments are not required. |
Inactive |
|
100003 |
Subscription Payment Method not found at the time of scheduling. |
Inactive |
Subscriptions - annulleringskoder og beskrivelser
|
Cancel Code |
Description |
State |
|---|---|---|
|
100101 |
Cancelled by Debtor. |
Inactive |
|
100102 |
Cancelled by Creditor in either UI or API integration. |
Inactive |
|
100103 |
Expired due to the defined expiresAfterDate. |
Inactive |
|
100104 |
Cancelled by System at the time og charge. Due to the Payment Method being cancelled at payment gateway. |
Inactive |
Payment method
Payment method – fejlkoder og beskrivelser
|
Error Code |
Description |
Examples |
State |
|---|---|---|---|
|
200001 |
Payment Method signup failed |
Invalid data provided for either National ID, Business Number, Sort Code or Account Number with Betalingsservice. |
Failed |
|
200002 |
Payment Method was rejected during sign up |
Involves Debtor rejection of a request i.e. in a mobile app. |
Rejected |
|
200003 |
Payment Method signup expired |
Debtor did not approve request in mobile app in time. |
SessionExpired |
|
200004 |
Payment Method has expired |
Involves expiration of Card or requirement of new SCA. |
Expired |
|
200005 |
Payment Method has failed |
Errors with the Gateway without options to retry or reactive. |
Failed |
Payment method – annulleringskoder og beskrivelser
|
Error Code |
Description |
Examples |
State |
|---|---|---|---|
|
300001 |
Payment Method is temporarily unavailable |
Technical error or unresponsive gateway. |
AwaitingRetry |
|
300002 |
Payment has failed to charge |
Lost, stolen or closed Card. |
Failed |
|
300003 |
Payment is expired. |
The OneOff Payment was not accepted in time. |
SessionExpired |
|
300004 |
Payment was rejected by Debtor |
Involves Debtor rejection of a request i.e. in a mobile app or home banking. |
Rejected |
|
300005 |
Payment was rejected by Gateway |
Involves Gateway interaction. |
Rejected |
|
300006 |
Payment has failed to charge |
Payment Method not active at the time of scheduling |
Failed
|
Payment
Payment – fejlkoder og beskrivelser
|
Error Code |
Description |
Examples |
State |
|---|---|---|---|
|
300001 |
Payment Method is temporarily unavailable |
Technical error or unresponsive gateway. |
AwaitingRetry |
|
300002 |
Payment has failed to charge |
Lost, stolen or closed Card. |
Failed |
|
300003 |
Payment is expired. |
The OneOff Payment was not accepted in time. |
SessionExpired |
|
300004 |
Payment was rejected by Debtor |
Involves Debtor rejection of a request i.e. in a mobile app or home banking. |
Rejected |
|
300005 |
Payment was rejected by Gateway |
Involves Gateway interaction. |
Rejected |
|
300006 |
Payment has failed to charge |
Payment Method not active at the time of scheduling |
Failed |
Payment – annulleringskoder og beskrivelser
|
Cancel Code |
Description |
State |
|---|---|---|
|
300101 |
Cancelled by Creditor in either UI or API integration. |
Cancelled |